Delivery and returns

Draft policy. Check it against how you really operate and have it reviewed before you take orders.

Delivery

• We deliver to addresses in the United Kingdom only.
• Delivery costs the amount shown at checkout.
• Delivery usually takes the time shown in your basket after dispatch. We aim to dispatch within [number] working days of your order, and always within 30 days unless we tell you otherwise before you pay.
• Pre-order items show their dispatch date on the product and in your basket.

Changing your mind

You can cancel your order and return unused items for a refund within 14 days of receiving them. To cancel, email us at with your name and order details. You do not need to give a reason.

• Send the items back within 14 days of telling us you are cancelling.
• You pay the cost of returning the items. We suggest a tracked service, because you are responsible for the items until we receive them.
• Return items unused, with their packaging, and take reasonable care of them. We may reduce your refund if an item has lost value because it was handled more than needed to check it.
• We refund the price you paid and the standard delivery cost within 14 days of receiving the items back, or of receiving proof you posted them, whichever is earlier. The refund goes to the card you paid with.

Personalised items

Items with embossed initials are made to your order. The legal right to cancel does not apply to them, so we cannot accept a return of a personalised item unless it is faulty or not as described.

Return Cards

A Return Card is posted with the item it is registered to. If you return the item under your right to cancel, please include the card. To switch a card off or change its note at any time, email us.

Faulty or wrong items

Your legal rights under the Consumer Rights Act 2015 are not affected by this policy. If an item is faulty, not as described or not what you ordered, email us at . You can reject it for a full refund within 30 days of delivery. After that we will repair or replace it, or refund you where that is not possible. We pay for return of a faulty item.

Contact

Valueport Online, trading as Cordwain. Registered office: . Company number: . Email: .